How Does CDT Guarantee Grinding Wheel Performance?

Customer satisfaction is our first priority at Continental Diamond Tool, best illustrated by our Performance Payoff Guarantee. What is that? It's our pledge to customers to guarantee a return on their investment. To summarize, if we cannot match the quality or life of your current tooling, you won’t pay a penny more than what it's worth to you. Here’s how it works:

1. Continental Diamond Tool guarantees that all of our tooling will be manufactured to the requested abrasive and dimensional specifications.

At CDT your manufacturing team will work directly with our engineers to design, test, and build tools customized to your processes in your industry. CDT will calculate the ideal abrasive size and style to meet your requirements for stock removal and surface finish while also accounting for the type of material being ground. Combine this custom grit with the best type of bond and, voilá, we have a grinding wheel design that will yield optimal performance for your operation.

Then, using state-of-the-art equipment and stringent quality control standards, we move your order into prototype and/or production to achieve some of the tightest tolerances in the industry.

2. As the customer, you define the length of time, the application requirements, and the test’s measurement for success.

With our grinding lab, we can perform remote product testing to eliminate your risk before you even have your grinding wheel in hand. Direct benefits include:

·         Accelerated product development, with no conflict between product trials and actual production time.

·         More savings and less risk, with optimization taking place during simulations rather than costly trials.

·         Advanced innovation opportunities for exploring various product types and coolant delivery methods.

·         Superior, usable data, thanks to monitoring sensors that record every aspect of each grind.

Even with simulated trials in our grinding lab, we still welcome the opportunity to put our custom superabrasive grinding wheels to the test in your live production environment. Our engineers are happy to come to your facility to aid in the setup process, compile before-and-after data, and summarize the results.

3. If we cannot match your current tooling’s quality or life, we will only charge according to its value to you, based upon the current tooling’s cost.

We would never expect our customers to settle for average or subpar performance. We believe wholeheartedly in the abilities of our team to produce superior grinding solutions for our customers. Our confidence comes from our founding principles of service, quality, dependability, and precision. However, talk is cheap, and we are a company of action. The Performance Payoff Guarantee holds us accountable to our customers. With it, you can see exactly what you are getting with your investment.

Take, for example, the experience of Jim Elliott of Advanced Carbide. After investing in a new hybrid solution for their vitrified grinding wheel, and seeing the results of their performance payoff guarantee trial, here’s what Jim had to say: “With this new bond [from CDT], we saw cycle time reductions of 20% or more, and the same amount of wear compared to our first generation vitrified wheel, which was already a vast improvement over a conventional wheel.” Click here to read more about it.

With every specialty superabrasive grinding wheel we make, we strive to improve grinding time, reduce overall tooling cost, and hit ROI out of the park.

If you have product warranty questions — or would like to request a quote — please reach out to your CDT representative, call 800-443-6629, or contact us through our online form.