This Position Is No Longer Available
We are not currently hiring for this role. However, if you're still interested in joining our team, you can complete our general application here.
SUMMARY: As the Customer Service Representative you are responsible for effectively communicating with sales teams and customers to accurately relay customer needs and requirements. This role involves preparing quotes and sales orders, and meticulously reviewing all related documentation, including customer purchase orders (POs), for accuracy. The representative will ensure a high level of customer satisfaction by providing timely and accurate information and support.
HOURS: Office hours are Monday through Friday, 8 a.m. to 4:30 p.m.
KEY RESPONSIBILITiES :
Communicate CDT’s capabilities and services to customers clearly and effectively.
Utilize the phone system to manage inbound and outbound customer calls professionally.
Operate computer systems and navigate dashboards to access and update customer data efficiently.
Review all documentation, including quotes, customer POs, and sales orders, to ensure accuracy and completeness.
Maintain a safe and healthy work environment by adhering to standards and procedures, complying with legal regulations, and properly using and maintaining personal protective equipment (PPE).
Perform additional duties as required to support the team and enhance customer satisfaction.
Other duties as assigned.
PREFERRED SKILLS:
Prior customer service or administrative experience (1–2 years)
Basic math skills for reviewing pricing, quantities, and order accuracy
High school diploma or GED
Strong ability to interact effectively with customers and team members.
Skilled in Microsoft Excel, Word, and ERP systems.
Ability to ensure accuracy in documentation and customer interactions.
Ability to read and interpret customer POs, quotes, and technical documents.
Strong organizational skills to manage multiple tasks and priorities efficiently.
PERSONAL ATTRIBUTES:
Professional communication
Sound judgment
Reliability and accountability
Team‑oriented mindset
Customer‑focused attitude
PHYSICAL DEMANDS:
Standard office activity — Primarily a sedentary role requiring regular use of computers, phones, and office equipment.
Document handling — Occasional lifting of files, binders, or materials up to approximately 20 lbs.
Extended screen time — Frequent computer use requiring visual focus and repetitive hand motions.
BENEFITS:
CDT offers a competitive benefits package. Click here for details.
JOB GRADE: 1
Continental Diamond Tool, Inc was established in 1973, in New Haven, Indiana. We are a super abrasive specialist that provides custom cutting, polishing and grinding tools to multiple industries. It is our policy to fully satisfy our customers’ needs and expectations on an on-going basis.
Unfortunately, this position has already been filled. If you'd like to be considered for a similar role at CDT, click apply now.
